ERP and CRM Applications Package Administration and Support Application and Data Integration Package Configuration and Modification Upgrades

ERP and CRM Applications

UST offers a wide range of services for ERP and CRM packaged applications for enterprises to maximize their investment, efficiently use system resources, streamline operations, optimize workforce, and reinforce business continuity through system stability. Our consultants are able to align system processing with business requirements using a "best practices" methodology-driven approach.

Package Administration and Support

On average, enterprises spend 20 to 35 percent of their implementation costs on maintaining ERP systems. Our production maintenance services can help you reduce these costs. The services include:

Batch Maintenance: Batch configuration, batch development, scripting strategies, subsystem processing, and monitoring Performance Tuning: SQL review, database analysis, and systems analysis Development: Form design, batch maintenance, and report maintenance using ERP-specific toolsets and programming languages such as C, COBOL, ABAP, and RPG Break/Fix Maintenance: Application analysis and root-cause corrections Application Extension and Integration: Interfacing with BI solutions, third-party applications, and niche software solutions Security Administration: Security deployment using ERP-specific security administration toolsets Software Updates: Implementing vendor service pack updates and one-off patches

Application and Data Integration

UST has in-depth expertise in integrating ERP solutions with legacy and best-of-breed, niche solutions. Our approach is directed to leverage native ERP integration tools and existing APIs to build stable interfaces in a reasonable timeframe. Even while using vendor-specific integration tools and APIs, our consultants realize that traditional point-to-point batch integration is often required. Through years of experience, we have refined the optimal method for developing high-performance batch interfaces and implementing them with minimum impact on the on-going processes.

Package Configuration and Modification

UST has implemented highly configurable ERP solutions across a wide range of industries. We follow a proven process to improve business performance. We are committed to:

	Engaging only expert ERP consultants—experts who make it a practice to understand all of the configuration options available before recommending development, which reduces application and data issues when native code is modified.
	Adhering to rigorous change management processes that ensures control of enhancements and clarifies the requirements for each project.
	Deploying change management through a joint USTRI/client governance team, which reviews all projects and approves (or rejects) them.
	Documenting the code comprehensively when developing custom solutions to ensure that all work can be reviewed and understood in the future.
	Assessing available functionality to meet business needs before initiating customized development.