Infrastructure Services Application administration System administration Database services Network maintenance and administration Application packaging Backup and restore Monitoring centers

Infrastructure Services

Managing each of the various components of a distributed network can be a challenge in itself. Non-strategic initiatives often claim an unreasonably large portion of the IT resources' time. Apart from the framework, the methodology used for the administration of various components determines the complexity involved in non-strategic initiatives. Our proven methodologies for the administration of various components reduce the workload on IT resources and thereby create space for strategic initiatives.

Framework and Methodology

Is your IT infrastructure management getting out of control? You are not alone in facing this challenge. Many enterprises want to increase the manageability of their IT infrastructure, align IT to business goals, improve the quality of their IT service, and diminish the time their IT staff spends on non-strategic initiatives. These enterprises face some common IT infrastructure issues such as:

The demands for IT support continuously increase without direct alignment to the approved IT budgets The IT staff is stretched thin and is unable to dedicate time for problem management or root cause analysis Managers have increasing difficulties in providing proactive measurements of the infrastructure’s sustainability and predictability Business goals and IT strategies are not fully aligned Unmanaged infrastructure changes cause chaos and trigger business loss

Information Technology Infrastructure Library (ITIL®) as a framework, is a proven best practice to better align business requirements with IT needs and mitigate existing IT productivity, serviceability, and cost concerns

We have adopted the principles behind ITIL and other industry best practices and developed a concise methodology for transitioning and transforming the daily care of infrastructure services of all types.

UST applies a service-agnostic methodology to create value by effecting the flexibility for growth while maintaining a mature and common approach to meet operational infrastructure needs. Highly efficient knowledge transfer and a focused scheme for each specific problem area ensure complete coverage of all support aspects.

Application Administration

The increasing complexity of network infrastructures and the distribution of applications across geographies have increased the complexities involved in supporting and monitoring applications. The traditional layered approach to support and fault isolation has been unable to keep up with the increasing service coverage against tighter service level requirements. The creation of a support function that engages from an end-user perspective has re-engineered production support to a closer alignment with the business.

The UST Application Administration Service addresses every horizontal slice of the application environment for reduced fault isolation and improved customer interactions. Our approach is to streamline the traditional method of production support by targeting the business customer and solving the end-user's needs.

System Administration

The UST System Administration Services encompasses a spectrum of offerings for a variety of tasks—from the basic management of log files to complex tasks such as optimization and performance tuning. The services are generally centered on operating systems or application packages, but can also be for a hybrid platform environment

Database Services

The database group at UST comprises certified experts in all areas of data management with experience in providing domain specific solutions. The group’s objective is to maximize the return on database investments through an extensive suite of database services. Whether the need is targeted or comprehensive, the database group is prepared to provide a comprehensive suite of database services.

Network Maintenance and Administration

Enterprise application environments of today are highly distributed and run over distributed networks, servers, and desktops, with a heterogeneous mix of operating systems, databases, and middleware technologies. Yet, each of these forms an integral component of the enterprise and needs to be maintained effectively.

We provide a variety of network maintenance and administration services through our network certified specialists. Our services include:

Network Performance Management and Capacity Planning Network Access and Security Administration Router/Switch Maintenance and Administration Network Service Management (such as DNS, WINS, DHCP, Job Scheduling, and Directory Services) Network Monitoring

Application Packaging

Pushing updates throughout an enterprise can be a harrowing task. Our application packaging services make this less so. We strive to reduce package size, take the appropriate effort to test packages prior to release, and make sure that the release is successful afterward. The approach includes a support model that leverages our client-centric staffing model for seamless support.

Backup and Restore

Though backups are a necessary function and part of every organization, they are thought about seriously only when something goes wrong. The backup environment is usually relegated to low priority because there are more pressing, revenue-generating issues in focus. The backup environment gets attention only after the damage has been done.

The solution is to have an ongoing maintenance solution that regularly reviews the backup environment, makes recommendations for physical changes, and manages it systematically to keep it performing optimally.

UST provides various services geared toward reducing the on-going operational costs while increasing executive visibility to readiness of the enterprise backup and restore environment.

Enterprise Monitoring Centers

The highly distributed network systems of today comprise heterogeneous components and employ a wide range of middleware technologies. Monitoring these networks can consume much of time and resources forcing organizations to constrain their core business objectives.

UST enterprise monitoring centers enable corporations to focus on their core business while still ensuring:

Cost savings through a client-centric delivery model High quality services based on SLAs Established processes for metrics capturing and reporting Effective compliance processes 24x7x365 monitoring and management support through our Global Network Operations Center (GNOC) World-class expertise to ensure high availability of your IT environment